Airalo is a good unlimited eSIM with excellent support, sold at prices that only make sense if you'll use the data. Its country pages now lead with unlimited passes: 15 days cost $44–$52 in most of our destinations, with 3 GB a day at full speed, then 1 Mbps, and no limit on hotspot devices. 24/7 live chat and a mature app are real strengths. But at trekking-level use (0.5 GB a day) it was never the cheapest of seven providers and usually second-dearest, and refunds in the app come back as store credit, not money.
We compared Airalo's published prices and policies on its own pages; we didn't buy or test its eSIMs for this review. Aventure SIM is run by the team behind Lotso Travel, a competitor, assessed on the same data without a score.
Aventure SIM rubric
Airalo
The best-known eSIM store. Its country pages now lead with unlimited passes priced for heavy users.
- Price for real trips30%Weak (2 of 5)Never the cheapest 14-day option in the 18 destinations we could price. Median cost 2.78× the cheapest provider for a light trip, 1.71× for a heavy one.
- Network transparency15%Good (4 of 5)Names the primary network on each country page (SoftBank in Japan, Ncell in Nepal, Halotel in Tanzania).
- Hotspot, top-ups, number15%Good (4 of 5)No tethering limit on unlimited plans, auto top-up when 10% remains. No number on the pages we read.
- Fair-use honesty15%Good (4 of 5)A published fair-use page: 3 GB a day at full speed, then 1 Mbps.
- Refund terms10%Weak (2 of 5)Refunds in the app go to Airmoney credit, not back to your card.
- Support and app15%Good (4 of 5)24/7 live chat, published.
Pick Airalo if
- Heavy users (1.5 GB a day or more) who want unlimited
- People who value 24/7 chat and a polished app
Skip it if
- You use under 1 GB a day: fixed plans elsewhere cost a third to half as much
- You want refunds to your card
The policies behind the score, with sources
- Local networks
- Names the primary network on each country page (e.g. SoftBank in Japan, Ncell in Nepal)
- Hotspot
- Yes, "no limit on tethering or the number of devices"; on unlimited plans tethered data counts toward the daily allowance Source
- Unlimited and fair use
- "The default daily high-speed data threshold is 3GB", then 1 Mbps for the rest of the day. "There is no limit on tethering or the number of devices you connect." Source
- Top-ups
- Yes; packages can auto-renew when 10% of data remains
- Phone number
- Not stated on the country pages we read
- Refunds
- Refunds in the app are paid in Airmoney, Airalo's in-app credit ("the only available refund method in the app"). Expired or fully used eSIMs aren't eligible. Installation problems can be refunded or the eSIM replaced. Source
- Support
- "We're available 24/7" by live chat, with more options in the app. Source
- App
- iOS and Android
- Who runs it
- Airalo, founded 2019; 20 million users by July 2025 Source
Policies read from Airalo's own pages on 1 Nov 2026; prices from the 31 Oct 2026 index. How the rubric works: methodology.
What changed: Airalo now sells unlimited first
Airalo built its name on cheap fixed-data packs. When we read its country pages on 31 October 2026, every one of our destinations led with unlimited day passes; fixed-GB packages sat behind a filter and rendered on only one page we opened (Mexico, where 10 GB for 15 days cost $24.50, the cheapest Airalo price in our index). Airalo was founded in 2019 and reported 20 million users by July 2025 (Wikipedia), so it's the brand most people start from, and the one most worth checking against the alternatives.
Prices for adventure trips
Airalo · every destination we price
Where Airalo is cheap, and where it isn't
0 of 18 destinations with Airalo as the cheapest fit for 14 days at 0.5 GB a day.
- Mexico#3 of 6 · cheapest Nomad $15.50$24.5010 GB · 15 days
- Nepal#3 of 5 · cheapest Nomad $24$702 × Unlimited · 7 days, 3 GB/day full speed
- Tanzania#4 of 6 · cheapest Nomad $19$49Unlimited · 15 days, 3 GB/day full speed
- Peru#5 of 6 · cheapest Nomad $25$44Unlimited · 15 days, 3 GB/day full speed
- United States#5 of 6 · cheapest Nomad $13$46Unlimited · 15 days, 3 GB/day full speed
- Indonesia#5 of 6 · cheapest Lotso Travel $15.99$48Unlimited · 15 days, 3 GB/day full speed
- Iceland#5 of 6 · cheapest Lotso Travel $15.99$48Unlimited · 15 days, 3 GB/day full speed
- Norway#5 of 6 · cheapest Lotso Travel $15.99$48Unlimited · 15 days, 3 GB/day full speed
- United Kingdom#5 of 6 · cheapest Lotso Travel $15.99$48Unlimited · 15 days, 3 GB/day full speed
- New Zealand#5 of 6 · cheapest Nomad $18$48Unlimited · 15 days, 3 GB/day full speed
- Morocco#5 of 6 · cheapest Nomad $21$49Unlimited · 15 days, 3 GB/day full speed
- Europe (regional)#5 of 6 · cheapest Lotso Travel $16.99$49Unlimited · 15 days, 3 GB/day full speed
- Ecuador#5 of 6 · cheapest Maya Mobile $27.99$52Unlimited · 15 days, 3 GB/day full speed
- Canada#6 of 7 · cheapest Nomad $17$44.01Unlimited · 15 days, 3 GB/day full speed
- Japan#6 of 7 · cheapest Nomad $16$48Unlimited · 15 days, 3 GB/day full speed
- Costa Rica#6 of 7 · cheapest Ubigi $19$49Unlimited · 15 days, 3 GB/day full speed
- Chile#6 of 7 · cheapest Ubigi $24$50Unlimited · 15 days, 3 GB/day full speed
- Argentina#7 of 7 · cheapest Ubigi $23$692 × Unlimited · 7 days, 3 GB/day full speed
Bar: Airalo's cheapest plan that covers the trip; tick: the cheapest provider there. Public USD prices checked 31 Oct 2026. Sources for every price: price index.
The unlimited pass prices were strikingly uniform: $48 for 15 days in Japan, Iceland, Norway, the UK and New Zealand; $44 in Peru, $44.01 in Canada, $49 in Tanzania and Morocco, $50 in Chile, $52 in Ecuador. Argentina had no 15-day option, and Nepal's 15-day pass cost $79, so in both the cheapest way to cover two weeks with one pass length was two 7-day passes: $70 and $69. (In Argentina, a 10-day plus a 5-day pass would shave that to $66.)
What that means in practice:
- Light use (0.5 GB a day): Airalo's median cost was 2.78× the cheapest provider. A trekker paying $48 in Iceland could have had 10 GB for $15.99–$16.
- Heavy use (1.5 GB a day): the gap narrows to a median 1.71×, and Airalo is competitive with Saily and well ahead of Holafly, though Maya Mobile's $27.99 flat pass is cheaper if you accept Maya's vaguer fair-use rules.
Use the switches above to see your own trip length and usage.
Fair use: 3 GB a day, then 1 Mbps
Airalo publishes one of the clearest fair-use policies in the market: "The default daily high-speed data threshold is 3GB", after which speed falls to "1 Mbps for the rest of that day", resetting automatically. Its unlimited-plans FAQ describes the allowance as "3GB per day at 20 Mbps". 3 GB is more than Nomad's 2 GB and less than Saily's or Ubigi's 5 GB.
The policy also reserves the right to suspend "continuous, around-the-clock" or machine-to-machine use without notice, and bans reselling or commercially sharing the connection. For ordinary travel that won't touch you.
Hotspot and top-ups
"There is no limit on tethering or the number of devices you connect", and hotspot data counts toward the daily 3 GB. That's more generous than Holafly's per-country daily hotspot cap. Packages can auto-renew when 10% of the data remains, handy on a fixed plan, though on a trek with no signal the renewal waits until you're back in coverage. We didn't find a phone number on the country pages we read.
Networks
Airalo names the primary network on each country page: SoftBank in Japan, Ncell in Nepal, Halotel (plus one other) in Tanzania, Movistar in Peru, Chile and Argentina, Bell in Canada, Síminn (plus one other) in Iceland. The "+ 1 other" pattern suggests a second operator you can roam onto, but the second network isn't always named.
Refunds and support
Airalo's refund help page is the least traveller-friendly of the big names: "Airmoney (our in-app currency) is the only available refund method in the app", and "expired or fully used eSIMs are not eligible". That's fine if you'll buy from Airalo again, less so if you won't. For installation problems you can choose a replacement eSIM instead. The page doesn't state a time limit.
Support is the opposite: Airalo's contact page says "we're available 24/7" by live chat, with more options in the app. Among our seven, only Saily, Holafly and Maya publish comparable round-the-clock help.
Who should pick something else
- Light or moderate use: Nomad (cheapest in 9 of 18 destinations) or Saily.
- Long trips in expensive-data countries: Maya Mobile.
- Refunds to your card: Nomad, or Holafly with its six-month window.
- Europe, UK, Iceland, Norway on a short trip: Lotso Travel, run by our team, was cheapest (review).
Head-to-heads: Airalo vs Holafly, Saily vs Airalo, Nomad vs Airalo.
Questions people ask
Is Airalo worth it?
For heavy users who want unlimited data and a polished app with 24/7 chat, yes. For light users, no: at 0.5 GB a day, Airalo's cheapest fit for two weeks cost a median 2.8× the cheapest provider in our 18 destinations, because its country pages lead with unlimited passes ($44–$52 for 15 days in most countries).
Does Airalo unlimited really mean unlimited?
Airalo's fair-use policy says "the default daily high-speed data threshold is 3GB", after which speed drops to 1 Mbps for the rest of the day and resets automatically. Tethering is allowed with no device limit.
Can I get a refund from Airalo?
In the app, refunds are paid as Airmoney, Airalo's in-app credit; its help centre calls it "the only available refund method in the app". Expired or fully used eSIMs aren't eligible. If the eSIM won't install or work, you can ask for a refund or a replacement.
Which network does Airalo use in Nepal?
Ncell, according to Airalo's Nepal page on 31 Oct 2026. A 7-day unlimited pass cost $35 and 30 days $99.